Keenz USA ships orders for new items and for replacement parts to the 48 contiguous United States and worldwide FPO/APO military bases, with a flat $5 shipping/handling fee. All stroller wagons will be shipped with signature required for delivery for your protection. If you live outside of those areas and purchased your Keenz product from a vendor besides Keenz.us and are in need of replacement parts, please contact that vendor for assistance.
Delivery time frames: All delivery time frames are estimated. We cannot guarantee delivery within a particular time frame due to unforeseen circumstances. Estimated delivery time frames are as follows: Orders will be shipped within 1-3 days after they are submitted via FedEx Ground - Signature Request. Once your items ship you will receive an email with tracking information. Please allow between 5-10 business days from the time you submit your order for your items to arrive. Additional time may be necessary for rural addresses.
Out of stock items: We will ship all items to you as they become available. If an item is out of stock, we will hold your order until the item arrives back in stock. For any instances where an order cannot be filled due to discontinued items, you will be notified via email and a refund will be provided.