FAQs

SUPPORT

I’m having trouble with my wagon. How do I get help? Please contact us via email at: support@keenz.us  

PRODUCT

The Keenz 7S and Keenz
Class Stroller Wagons meet the requirements of 16 CFR 1227, "Safety
Standard for Carriages and Strollers", and of ASTM F833-13, "Standard
Consumer Safety Performance Specification for Carriages and Strollers". 

Keenz 7S, 7S+ and Class: 12+ Months

Keenz XC and XC+: 6+ Months

The recommended maximum
weight limit is 110 lbs (50 kg). The recommended maximum weight limit per
seat/side is 45 lbs (20 kg). The recommended maximum weight limit for each
handle and for the cargo bin is 22 lbs (10 kg).

The recommended maximum
weight limit is 110 lbs (50 kg). The recommended maximum weight limit per
seat/side is 45 lbs (20 kg). The recommended maximum weight limit for each
handle and for the cargo bin is 20 lbs (10 kg).

The recommended maximum weight limit is 300 lbs (136 kg). The
recommended maximum weight limit per seat is 45 lbs (20 kg).The recommended maximum weight limit per side
is 90 lbs (40.82 kg) The recommended maximum weight limit for each handle and
for the cargo bin is 20 lbs (10 kg).

The recommended maximum
weight limit is 216 lbs (97.97 kg). The recommended maximum weight limit per
seat/side is 55 lbs (25 kg). The recommended maximum weight limit for storage
bin and bag is 20 lbs (9 kg).

The recommended maximum
weight limit is 326 lbs (147.87 kg). The recommended maximum weight limit per seat
is 55 lbs (25 kg).  The recommended
maximum weight limit for the cargo bin and bag is 20 lbs (10 kg).

For all 5 models the
maximum height per child is 48” (122cm)

30” Long x 20” Wide x
4.5”Deep

38” Long x 25” Wide x 13” Deep

34” Long x 23” Wide  x 15” Deep

32” Long  x 17” Wide x 18” Deep

32” Long x 22” Wide x 18” Deep

Length x 22” Width x 36” Height

44” Length x 25” Width x 10” Height

18.5” Length x 26” Width x 36.5” Height

17” Length x 22” Width x 36” Height

18” Length x 23” Width x 37” Height

42 lbs

44 lbs

56 lbs

42 lbs

42 lbs

34” height x 22” length x 16” width

26” length x 10” width x 44” height

27” length x 17” width x 30” height

21” height x 18” length x 37” width

24” height x 19.5” length x 37” width

Keenz 7s+ (4 passenger-
Ultimate Adventure) is the only model with a footwell option. This can be utilized or zipper up for a flat-bottom

The Keenz 7S (2 passenger-
Ultimate Adventure) – does not include a snack tray. However, the additional accessory: 2-in-1 Snack Tray, is available for additional purchase.

 

The Keenz Class (passenger- City Sleek), Keenz 7S+ (4 passenger- Ultimate Adventure), Keenz XC
(2 passenger- Luxury Comfort) and Keenz XC+ (4 passenger- Luxury Comfort) all include a Snack Tray with purchase!

The Stroller Wagon is designed for two (2) children to ride at a time.

Stroller Wagon is designed for four (4) children to ride at a time.

One way to clean your Keenz fabric is to keep the fabric on the frame,
scrub it with a mild soap/detergent, and hose it off. You can also remove the fabric and submerge it in a tub full of water with mild detergent. In both cases, let it air dry for 24-48 hours. Avoid putting it in a washing machine, as the spin cycle and agitator can break the buckles. Drying in a tumble dryer is also not recommended. 

Most airlines will allow you to check the Keenz Stroller Wagon at the gate; however, you should contact your airline for clarification, especially since airport policies can change. 

As of May 1st, 2019 all stroller wagons are banned from Disney World and Disneyland; however, it is our understanding from many customers that Disney has made certain ADA accommodations based on a case by case need to determine medical necessity of the Keenz Stroller Wagon while in their parks. This decision is governed by Disney, and Keenz.us has no control over this matter.  

Can I get a Keenz donation for my organization? To request a donation of a Keenz Stroller Wagon for a non-profit organization, please complete this FORM. If your organization is approved, we will send you an email to inform you and to coordinate the delivery of the product.

ORDERING

Make sure your order is 100% correct before clicking the "place
order" button. Once an order is placed, it cannot be changed or canceled for any reason. If you want to make a change, you may return the package once it arrives and re-order. Please refer to our Shipping & Return Policy

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Yes, Keenz provides a 15% off military discount, first-responders, medical providers and teacher discount with valid documentation. Please complete this form and you will receive an email from VerifyPass with a discount code.

No, we currently do not offer multi-children discounts.

Yes. We are happy to provide families with special needs children a $25%off discount code to purchase a Keenz Stroller Wagon on our website. The application process requires the completion of this medical form by a board-licensed medical professional. To qualify, there has to be a physical, emotional, social or psychological benefit to the patient using the Keenz product. Ultimately, the determination and benefit is decided on by your child's medical care provider. Once the form  is completed, please submit here.

Here is the link to our Shipping Policy

Here is the link to our Return Policy

Use this text to answer questions in as much detail as possible for your customers.

Please fill-out this Retailer Application

Please apply on our website via the GRIN platform! Here is the link to apply

INSTALLATION

First, always be sure to check that your wheels are snapped on correctly and tightly before every use. This is particularly important to check after transport, or periodically during use, especially when using on uneven terrain. This will help ensure that your wheels are always snapped firmly in place. 

The Keenz 7S is a moving machine. Just like with any machine, there is certain owner maintenance that must be done regularly – like with a bicycle. All nuts and bolts should be
tightened regularly. Because your Keenz stroller wagon can sometimes be used in fun, off-roading experiences, it’s important to make sure you clean out the inside of your rear wheel hub periodically to remove dirt, sand, and debris from the inside of the wheel assembly hub. The same care should be taken with the inside of the front wheel mount. This can be done with compressed air or water. It’s important to remember to add a little grease to the hub to ensure smooth operation. What types of grease can you use? White lithium grease is especially useful for friction like hinges, car door hinges, garage door rails, springs, and any other location where grease is needed. Or good old fashioned Crisco from your pantry is an excellent alternative! Just remember to cover the rubber on your wheels and have plenty of paper towels handy if using white lithium. White lithium aerosol can be very messy, but easy to spray. Just point your axle and the aerosol can away from you, and over paper towels, and spray. It’s a good idea to have eye protection if you choose this method. Crisco is really easy… just add a blob on the end of the axle and snap in place. The use of the wagon will move the grease around inside the hub.  Verify that no food allergies affect your family before using it. Crisco is a plant-based product, but it’s always best to make sure your family doesn’t have negative reactions to plant-based products. Wheels are a moving part, and moving parts require a little extra care to maintain longevity. Taking a little extra time to maintain your wheels will keep you moving freely for many days to come! 

ALL-TERRAIN WHEELS ACCESSORY
FOR KEENZ 7S (2 passenger- Ultimate Adventure): All-Terrain Wheels for the Keenz 7S model are available and come with 4 All-Terrain Wheels and an All-Terrain Rear Axle.  When installing the All-Terrain Wheels, it is critical that you replace the stock axle, which came with the 7S, with the All-Terrain Rear Axle that arrived with the All-Terrain Wheels. The All-Terrain Rear Axle must be installed before you attach your All-Terrain Wheels. There is a slight variation with the All-Terrain Axle and it is essential for the proper use of your All-Terrain Wheels.  Be sure to install your original Rear Stock Axle before reattaching the stock wheels. The
Rear All-Terrain Axle is not designed to work with the Stock Wheels.

Keenz 7S (2 passenger- Ultimate Adventure) – does not come with All-Terrain Wheels. However, the
additional accessory can be purchased on our website!

Keenz Class (2 passenger-City Sleek) – does not come with All-Terrain Wheels, and the option for
All-Terrain Wheels in not available for purchase.

Keenz 7S+ (4 passenger-Ultimate Adventure)- comes with the All-Terrain Wheels pre-stocked on the
wagon.

Keenz XC (2 passenger-Luxury Comfort) – comes with the All-Terrain Wheels pre-stocked on the wagon.

Keenz XC+ (4 passenger-Luxury Comfort) – comes with the All-Terrain Wheels pre-stocked on the wagon.

WARRANTY INFORMATION

Is the warranty valid no matter from whom I buy it? The warranty is valid when the product is purchased from www.keenz.us, or from any authorized Keenz retailer.

Products sold by individuals or non-authorized retailers are not eligible for warranty. Please be sure to register your Keenz within 6 months of purchase on our website, for the warranty to be valid: Registration Link

No, the warranty does not transfer from the original owner.

(1) year from the date of original purchase if the product is registered with KEENZ US within six (6) months
of the original purchase date of the product.

Please contact us via email at: support@keenz.us

All Keenz Wagons have a sticker on the frame with the lot number.

Please inspect the box and ensure that all parts and accessories are included and in new factory condition
before leaving the store. If you have already purchased a Keenz and you did not receive all the parts, or if your Keenz is broken/damaged or appears to have been used, please return your purchase to the vendor you purchased from directly, and discuss refunds or exchanges with the vendor accordingly.