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Please contact us via email at: info@keenz.us

PDF Manual for Keenz 7S purchased prior to July 14, 2019 - Download Manual

PDF Manual for Keenz 7S purchased after July 14, 2019 - Download Manual

The Keenz 7S and Keenz Class Stroller Wagons meet the requirements of 16 CFR 1227, "Safety Standard for Carriages and Strollers", and of ASTM F833-13, "Standard Consumer Safety Performance Specification for Carriages and Strollers".

The recommended maximum weight limit is 110 lbs (50 kg). The recommended maximum weight limit per seat/side is 45 lbs (20 kg). The recommended maximum weight limit for each handle and for the cargo bin is 22 lbs (10 kg).

The Stroller Wagon is designed for two (2) children to ride at a time.

One way to clean your Keenz 7S fabric is to keep the fabric on the frame, scrub it with a mild soap/detergent, and hose it off. You can also remove the fabric and submerge it in a tub full of water with mild detergent. In both cases, let it air dry for 24-48 hours. Avoid putting it in a washing machine, as the spin cycle and agitator can break the buckles. Drying in a tumble dryer is also not recommended.

Most airlines will allow you to check the Keenz Stroller Wagon at the gate; however, you should contact your airline for clarification, especially since airport policies can change.

As of May 1st, 2019 all stroller wagons are banned from Disney World and Disneyland, including the Keenz 7S stroller wagon; however, it is our understanding from many customers that Disney has made certain ADA accommodations based on a case by case need to determine medical necessity of the Keenz 7S while in their parks. This decision is governed by Disney, and Keenz.us has no control over this matter.

To request a donation of a Keenz Stroller Wagon for a non-profit organization, please complete this FORM. If your organization is approved, we will send you an email to inform you and to coordinate the delivery of the product.

Make sure your order is 100% correct before clicking the "place order" button. Once an order is placed, it cannot be changed or canceled for any reason. If you want to make a change, you may return the package once it arrives and re-order. Please refer to our Shipping Policy

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Yes, Keenz provides a military discount with a valid Department of Defense number. Visit our Discounts page 

No,we currently do not offer multi-children discounts.

Yes. We are happy to provide families with special needs children a $120 discount on the Keenz 7S Stroller Wagon. The application process requires the completion of this medical form by a board-licensed medical professional. To qualify, there has to be a physical, emotional, social or psychological benefit to the patient using the Keenz product. Ultimately, the determination and benefit is decided on by your child's medical care provider. Once the form is completed, please submit here.

Please fill-out this Retailer Application

First, always be sure to check that your wheels are snapped on correctly and tightly before every use. This is particularly important to check after transport, or periodically during use, especially when using on uneven terrain. This will help ensure that your wheels are always snapped firmly in place. 

The Keenz 7S is a moving machine. Just like with any machine, there is certain owner maintenance that must be done regularly – like with a bicycle. All nuts and bolts should be tightened regularly. Because your Keenz stroller wagon can sometimes be used in fun, off-roading experiences, it’s important to make sure you clean out the inside of your rear wheel hub periodically to remove dirt, sand, and debris from the inside of the wheel assembly hub. The same care should be taken with the inside of the front wheel mount. This can be done with compressed air or water. It’s important to remember to add a little grease to the hub to ensure smooth operation. What types of grease can you use? White lithium grease is especially useful for friction like hinges, car door hinges, garage door rails, springs, and any other location where grease is needed. Or good old fashioned Crisco from your pantry is an excellent alternative! Just remember to cover the rubber on your wheels and have plenty of paper towels handy if using white lithium. White lithium aerosol can be very messy, but easy to spray. Just point your axle and the aerosol can away from you, and over paper towels, and spray. It’s a good idea to have eye protection if you choose this method. Crisco is really easy… just add a blob on the end of the axle and snap in place. The use of the wagon will move the grease around inside the hub.  Verify that no food allergies affect your family before using it. Crisco is a plant-based product, but it’s always best to make sure your family doesn’t have negative reactions to plant-based products. Wheels are a moving part, and moving parts require a little extra care to maintain longevity. Taking a little extra time to maintain your wheels will keep you moving freely for many days to come! 

Please click HERE for step-by-step pictures.

WARRANTY INFORMATION

Is the warranty valid no matter from whom I buy it? The warranty is valid when the product is purchased from BetterOptionsCo.comor from any authorized Keenz retailer. You can find the list of authorized retailers HERE. Products sold by individuals or non-authorized retailers are not eligible for warranty.

Does the warranty transfer if I buy the Keenz 7S or Keenz Class used? No, the warranty does not transfer from the original owner.

What is your warranty period? (1) year from the date of original purchase if the product is registered with KEENZ US within six (6) months of the original purchase date of the product.

How do I file a warranty claim? Please contact us via email at info@keenz.us

I’m attempting to register my Keenz 7S. Where do I find the lot number?